Pre-order Policies

PLEASE READ: Pre-orders are temporarily paused until further notice.

How to place a pre-order?

All pre-order items will be listed as such and will have a PRE-ORDER identifier. Customers will have the option to either pay 50% downpayment or pay in full.

  • Those who paid 50% downpayment will be invoiced the remaining balance once the books arrive at our office. You will have 48 hours to settle the remaining balance.
  • Those who paid in full, orders will be shipped within the next 24 hours after the books arrive at our office

What is the price reflected on the pre-order item?

There will be two prices (indicated as such): 50% downpayment and full price

Prices are marked up fairly to cover for the shipping cost to the Philippines. For indie books, prices may be slightly higher than the market price as these titles are mostly sold at a regular price.

NOTE: Prices may change without prior notice to account for foreign exchange rate fluctuations.

How long do I have to wait for my pre-orders?

Since we have to place a collective order for all of your pre-orders, we will follow this weekly cut-off schedule:

  • Pre-orders placed from Mon-Thu will be processed/ordered every Friday
  • Pre-orders placed from Fri-Sun will be processed/ordered every Monday

We will be shipping all orders to PH via Air Cargo (for now). Since these are shipped from the US, it may arrive within 3-4 weeks to account for transit period and customs processing. In any case it will arrive earlier, we will inform you via email and on our social media platforms.

NOTE: Pre-orders for unreleased titles will have a separate fulfillment timeframe as these will be shipped to the Philippines after their release dates.

If I choose the downpayment option, how soon do I have to
settle the remaining balance?

Remaining balance will be settled within 48 hours after the books arrive at our office and after the receipt of the email update from us. Default payment method is GCash, but we can create a credit or debit card payment link upon request.

PLEASE READ: Any unsettled pre-orders will be voided after two (2) weeks from the receipt of the books. Your order will be cancelled and NO REFUNDS will be processed.

We will be reaching out to you within the first 48 hours via email and text and the succeeding days after. Any unclaimed pre-orders will be listed as on-hand on our website after two weeks.

Can I purchase an on-hand item along with a pre-order item?

Yes. You can also choose to wait for your pre-order item to arrive and ship the on-hand item along with it. Any shipping difference from the original order will be invoiced to you. If you have any questions, please message us on IG/Messenger @folktalesph

Will there be pre-order limits?

Yes. Since the available inventory varies per title, we will be setting limits for each. Once the order limit is reached, we won’t be opening another batch of preorders until the previous batch has been processed.

Do you have COD and can we use discount codes?

No. We don't have a COD option for pre-orders. Discount codes won't also work for these titles (except for Davao free shipping code -- that will work).

Can I cancel a pre-order?

Our current cancellation and refund policies will still apply. All requests will be handled on a case-by-case basis. For more information, please check our Refund Policy page.

What to do if my order arrived with imperfections?

Though these books are brand new, please keep in mind that the books will be shipped from overseas. This might cause minor dents, tears, or even slight scratches on the books, but rest assured that we will be checking each one of them once they arrive and inform you in case there are any problems!

Can I request a specific title for pre-order?

Yes. However, please take note that we will still check the availability of stock, pricing, and potential shipping timeline for each inquiry. If you want to request a specific title, please send us an email using our Contact Form or send us a message on IG/Messenger @folktalesph